Can I burn my hand on the barrel on your curling irons?

The barrels get very hot and you can burn your hand during usage. For this reason we include a heat resistant glove with all of our clipless curlers for your protection during styling.


Can the barrel get hot enough to start a fire?

Yes, you should never leave your iron plugged in and unattended. Although the irons are weighted such that when left on a counter the hot barrel should be in the air and not touching the counter top, we recommend purchasing the Heat Resistant Travel Case which doubles as a heat mat that protects your surfaces.

 

What do I do if I’ve plugged in the iron and it’s not getting hot?

Using the clipless curling iron is easy, but it may take a few attempts to conquer.  We recommend that you always use the heat resistant glove especially when beginning.  In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot. 

 

How do you use a clipless curling iron?

Using the clipless curling iron is easy, but it may take a few attempts to conquer.  We recommend that you always use the heat resistant glove especially when beginning.  In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot. 

 

Why is the curling iron missing the clip?

The clipless curling iron is designed without a clip to be healthier for the hair. Because you curl from root to tip, you eliminate damage at the ends of your hair where it is most fragile. An additional benefit is that the clipless barrel eliminates ugly, crimped ends that are traditionally caused by a clip.

 

I’ve plugged in the iron and it’s not getting hot.

There is an on/off switch on the iron in addition to the plug. Make sure the switch is in the”ON” position and the switch is lit. If you are not getting power to the iron, try another wall socket and make sure you are getting power to where you are plugging it in. If it does still not work, we recommend you take it back to your place of purchase for an exchange.

 

Do I get a lifetime warranty on my iron?

Yes, all Kim Kimble hair tools include a 1-year warranty. As with any item, nothing is indestructible. You must take care of your hair tools to ensure the longest life possible. If through normal usage, the iron ever stops working, we will replace it and you only need to pay shipping and handling costs. However, we will not replace  an item that has broken due to user error, such as dropping the unit. 

We offer a limited lifetime warranty to irons that were purchased from  authorized sellers.  You must show proof that the Kim Kimble hair tool was purchased from an authorized seller.

We charge a fee for shipping  of $19.95 for all irons except for 100% ceramic irons.  For the 100% ceramic irons in the US,  the dollar amount is $24.95 for S&H. 

Note: Customers must return the product to the office of the country of purchase and the shipping and handling fee must be provided in the currency from the country of purchase as well. If you live outside of the country of purchase, you must contact the office directly for further instruction. 

 

USA 

TOL Products
26570 Agoura Rd Ste 180
Calabasas CA 91302USA 

 

Please note: If you are sending in multiple irons, the S&H fee is per iron.

 

Will the plates on my straightening iron wear out?

They should last you for as long as you use the iron. However ceramic plates are sensitive and can break easily, so take extra care to prevent damage to the iron. If the plates ever do wear out from normal usage, the iron does come with a limited lifetime warranty and we will replace the iron and you only need to pay the shipping and handling cost. 

 

I am a retailer and I am interested in whole selling Kim Kimble Hair Tools products. Who do I contact?

We are always excited to work with new retailers. Please contact us at 818.346.4261 or by email at using our form here. A sales representative will contact you directly.